Exception & decision management FinanceOS module

Cases, Exceptions & Decisions

When something goes wrong in a finance process, does it become work with a name on it — or a line in a report?

Cases is where the exceptions of every other domain are handled: a rejected payment, an unmatched receipt, a policy breach, a document nobody can classify. It gives them an owner, a deadline, an authority and a record.

Capabilities Talk to us
Why today's systems do not close it

Three places the work leaks out.

Exceptions live in inboxes

The rule was clear. What happens when the rule is broken is improvised, and it is improvised again next time.

Decisions have no object

The decision exists — in a meeting, a mail thread, someone's memory — but not as something that can be found.

The same exception recurs

Nothing counts how often, so nothing changes the process that produces it.

Capabilities

What it does, concretely.

Intake from every domainCases arrive from payment exceptions, reconciliation differences, policy breaches, document intake and from people.
Types and playbooksA dispute is handled differently from a bank rejection — the type carries the steps, the roles and the deadline.
Ownership and queuesWork is assigned, visible and countable, per entity and per team.
Decision recordsWhat was decided, by whom, on what basis, with the alternatives that were considered.
Authority on the decisionWhat may be decided at which level is configuration, and it is checked at the moment of deciding.
Event stormsA thousand identical exceptions become one case with a thousand items, not a thousand cases.
RecurrenceThe same exception repeating is itself a finding, not just more work.
EvidenceThe case is the record: intake, steps, decision and outcome in one object.
End to end

How it runs.

TriggerSomething deviates
CaseType, owner, deadline
InvestigationContext from the domain
DecisionWithin authority
ActionIn the domain it came from
EvidenceComplete and countable
Control and evidence

Who may do what, and what it leaves behind.

Nothing decides itselfAutomated disposition exists only within an explicitly authorised scope.
Authority is checked, not assumedThe role that decides is verified at the moment, against the entity in question.
The record is the caseThere is no separate audit file to assemble later.
Connected value

This module does not end here.

Each of these is a link. FinanceOS is worth more with every relevant domain that joins, because the domains work on one finance model instead of exchanging files.

Cases & ExceptionsPayments & Banking A rejected instruction becomes a case instead of an email. Cases & ExceptionsWorking Capital Disputes and deductions are cases with a measurable outcome. Cases & ExceptionsDocuments A document that cannot be classified becomes work, not a backlog. Cases & ExceptionsAccounting & CloseFinanceOS module Reconciliation differences carry their explanation into the close.

All FinanceOS modules

Where this module takes part

Chains this module appears in.

Each chain starts with a business event and ends at a decision that is documented and closed. What this module contributes to it is stated on the chain.

Receivable → action → cashChain Turns every deviation into a case with an owner and a date — a complaint, a payment arrangement, a disputed line. Close exception → evidenceChain Gives the exception an owner, a date and a basis. What is unresolved is visibly open, not quietly done. Order to cashChain A deduction, a part payment or a dispute becomes a case with an owner, a deadline and a decision, not a reminder note. Procure to payChain An invoice without a commitment, a price deviation, an open delivery: a case with an owner and a deadline instead of an email query.
Status

Where this stands

Where this stands

The capabilities described on this page are the functional scope of the module. Each capability carries its maturity: Verified in Product, Pilot or Validation, Active Development or Defined Capability. What is not marked, we do not claim.

Talk to us

Thirty minutes on your cases & exceptions.

Tell us roughly what you run and where it hurts. We come back with who should join from our side — and with an honest read on which of your questions we can evidence today.

  • What happens next. An automatic confirmation, then a personal reply within one working day.
  • Who you talk to. The people who build the platform and the architects who implement it — not a call centre.
  • What you don't need. No prepared data, no NDA for a first conversation, no purchase intent.
Receipt confirmed by email. Personal response within one working day.